Terrycloth (terrycloth) wrote,
Terrycloth
terrycloth

  • Mood:

Stupid Qwest!

So... my landline mysteriously stopped working. It won't send or receive calls. Not even a dial tone.

I can't call to report the outage, so I go to their website, click on 'request repair', and they ask me to log in to my account, which I don't have. Creating an account requires me to type in a security code which they'd be happy to send me by phone, at my account's (non-working) phone number. Or mail to me, in 7-10 days.

So I call customer service on my cell phone. $.25 per minute to be on hold listening to it alternate between aggravating advertisements and 'your call is important to us!' in a cheerful voice that makes me want to strangle someone. Fifteen minutes later, the customer service rep tells me that since I live in an apartment, they can't do anything. WTF?

I guess I have to talk to the apartment manager. Because they've been SO EFFECTIVE fixing everything else.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 9 comments